Shipping Policy

1. Shipping at a Glance

2. Shipping Rates

Timlassaire currently provides a straightforward flat-rate shipping option so customers can understand the delivery charge before completing checkout. The standard shipping rate is $6.99 per order.

The shipping charge is calculated according to the shipping policy applicable to the order and will be displayed during the checkout process before payment is submitted. Customers should review the final order summary carefully to confirm the shipping charge, delivery address, products, and other order details.

Timlassaire does not intentionally add unexpected shipping charges after an order has been completed. If an unusual shipping circumstance requires additional information from the customer, our support team will contact the customer using the contact information provided with the order.

3. Order Processing and Handling Time

Our standard handling time is 1 business day. Handling time begins after an order has been successfully submitted and payment has been authorized. During this period, the order is reviewed, prepared, packed, and made ready for carrier pickup.

Orders are processed during our regular business schedule. Business days are Monday through Friday, excluding applicable holidays. Orders placed on weekends or holidays will generally begin processing on the next available business day.

The 5:00 PM EST cut-off time is used to determine the applicable processing business day. Orders submitted close to the cut-off time may be processed on the following business day if the order is received after the daily processing window.

4. Estimated Delivery Timeline

After an order has completed our handling process and has been transferred to the carrier, standard transit generally takes 2–6 business days. The overall delivery period therefore consists of the order's handling time plus carrier transit time.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Actual delivery can vary depending on destination, carrier capacity, weather, holidays, address accuracy, transportation conditions, and other circumstances outside Timlassaire's direct control.

5. Delivery Services and Carriers

Timlassaire uses established domestic delivery services to transport customer orders. Depending on the destination, package characteristics, and operational considerations, an order may be shipped using USPS, UPS, or FedEx.

Timlassaire may select the most appropriate carrier for an order. Customers generally cannot require a specific carrier unless a separate shipping option explicitly provides that choice at checkout.

6. Tracking Your Order

When tracking information is available, Timlassaire provides shipment tracking information associated with the carrier handling the order. Tracking information allows customers to monitor shipment progress after the package has entered the carrier's network.

Tracking information may not become active immediately after a shipping label is created. In some situations, the carrier needs additional time to receive, scan, and register the package before movement appears in the tracking system.

Customers should use the tracking information provided with their shipment to monitor the latest delivery status. Carrier tracking systems may provide additional details regarding transportation, estimated delivery, attempted delivery, address issues, or final delivery.

7. Delivery Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout. This includes the recipient's full name, street address, apartment or unit number when applicable, city, state, ZIP code, and any other information necessary for successful delivery.

Timlassaire recommends reviewing the shipping information carefully before placing an order. Incorrect or incomplete address information can result in delivery delays, returned packages, additional carrier handling, or unsuccessful delivery attempts.

If you discover an address error shortly after placing your order, contact our support team as soon as possible. We will review the order status and determine whether an address correction is still possible. Because orders may enter processing quickly, we cannot guarantee that changes can be made after an order has been submitted.

8. Delivery Delays

Timlassaire works to maintain the stated processing and transit estimates, but carrier delivery times can occasionally be affected by circumstances outside our control. Examples include severe weather, natural disasters, transportation interruptions, carrier service disruptions, peak-season volume, public holidays, incorrect address information, regional restrictions, and other logistical events.

A delayed shipment does not necessarily mean the package is lost. Customers should first review the latest tracking information because carrier scans may continue to update as the package moves through the delivery network.

If tracking information has not changed for an unusually long period or the shipment appears to have encountered a significant delivery issue, customers may contact Timlassaire support. We will review the available shipment information and provide appropriate assistance.

9. Failed Delivery Attempts

Depending on the carrier and destination, a delivery may require a successful delivery attempt. If a carrier cannot complete delivery, the package may be subject to another delivery attempt, held at a designated location, or returned according to the carrier's procedures.

Customers should monitor tracking updates and follow any carrier instructions associated with the shipment. Timlassaire cannot control the carrier's individual delivery procedures, including the number of delivery attempts, package holding periods, or local pickup requirements.

10. Returned or Undeliverable Packages

A package may be returned to the sender when the carrier is unable to complete delivery. Common reasons may include an incomplete address, incorrect address, insufficient address information, refusal of delivery, or failure to retrieve a package held by the carrier.

If an order is returned to Timlassaire, please contact our support team so that we can review the order and determine the appropriate next step. Additional shipping arrangements may be necessary if the customer requests that the package be shipped again.

Any applicable resolution for a returned package will be considered together with the circumstances of the shipment and the terms of our Return & Refund Policy.

11. Lost, Damaged, or Missing Shipments

If your package is marked as delivered but you cannot locate it, first check the delivery area around your address and confirm that another household member, building staff, or authorized recipient did not accept the package. You should also review the carrier's tracking details for delivery notes.

If the package remains missing, contact Timlassaire support promptly with your order information and tracking number. We will review the available shipment details and assist with the appropriate next steps.

If a package arrives visibly damaged, customers should document the condition of the package and its contents when reasonably possible. Photos of significant external or product damage can help with the review process. Please contact our support team as soon as possible so the issue can be evaluated.

12. Multiple-Item Orders

Orders containing multiple products may be shipped together or, when operationally necessary, in separate packages. If an order is divided into multiple shipments, tracking information may be provided separately for each shipment when available.

Customers should review all tracking information associated with the order before reporting an item as missing. Different packages from the same order may arrive at different times depending on carrier routing and fulfillment operations.

13. Business Days and Holidays

Our standard handling schedule is based on business days, Monday through Friday. Saturdays, Sundays, and applicable holidays are not counted as standard processing business days.

Carrier operating schedules may also vary during national holidays and periods of unusually high shipment volume. As a result, an order placed immediately before a holiday may require additional calendar days to reach its destination even when the standard handling period has been completed.

14. Changes After an Order Is Placed

Timlassaire understands that customers may occasionally need to update an order after checkout. If you need to request a change to your shipping address or other order information, contact our support team as soon as possible.

We will make reasonable efforts to accommodate requests received before the order enters fulfillment. Once an order has been processed, packed, or transferred to a carrier, changes may no longer be possible.

15. Shipping Responsibilities

Timlassaire is responsible for preparing orders accurately, packaging them for shipment, providing the applicable shipping service, and communicating available tracking information. Once a package has been transferred to the carrier, transportation and final delivery are performed according to the carrier's operating procedures.

Customers are responsible for providing accurate delivery information, monitoring available tracking updates, responding to carrier delivery notices when necessary, and ensuring that the delivery location can safely receive the package.

16. Contact Timlassaire About Shipping

If you have a question about shipping, order processing, tracking, delivery delays, or an address issue, our customer support team is available to help.

17. Policy Updates

Timlassaire may update this Shipping Policy when our shipping services, fulfillment procedures, carrier arrangements, or operational practices change. Any updated version will be published on this page with its applicable effective date.

Customers are encouraged to review this page before placing an order if they have questions about current shipping rates, processing times, delivery estimates, or available shipping services. The shipping terms applicable at the time an order is placed will generally govern that order, subject to applicable law and the terms of the customer's purchase.

18. Final Shipping Summary

Timlassaire is committed to providing a straightforward and transparent delivery experience. Our standard shipping service costs $6.99, orders are generally handled within 1 business day, and estimated carrier transit time is 2–6 business days. Orders are processed Monday through Friday according to a 5:00 PM EST cut-off time, while customer support is available Monday through Saturday from 8:00 AM to 7:00 PM EST.

Shipments may be delivered through USPS, UPS, or FedEx, and tracking information is provided when available. By maintaining clear delivery estimates, transparent shipping costs, and accessible customer support, Timlassaire aims to make ordering men's tops, men's bottoms, and men's outerwear as convenient and predictable as possible.