Cancel/Change Order
Last updated: August 2026
At Timlassaire, we understand that you may occasionally need to cancel an order or correct information after checkout. Our goal is to review these requests as quickly as possible while orders are still within the processing stage.
This Cancel / Change Order Policy explains when an order may be canceled or modified, what information is required, and what happens when an order has already entered fulfillment or been transferred to a shipping carrier.
Quick summary: Contact Timlassaire as soon as possible after placing your order if you need a cancellation or change. Requests can only be accommodated when the order has not yet been processed, packed, or shipped. Once an order enters shipment, changes or cancellations may no longer be possible.
1. Cancellation & Change Overview
| Request | When It May Be Possible | What You Should Do |
|---|---|---|
| Cancel an Order | Before the order enters processing or shipment | Contact support immediately with your order number. |
| Change Shipping Address | Before fulfillment or shipment | Contact support immediately with the corrected address. |
| Change Product | Before fulfillment begins, subject to availability | Provide the original and requested product details. |
| Change Size / Variant | Before fulfillment begins, subject to availability | Contact support with your order number and requested size or variant. |
| Order Already Shipped | Cancellation or changes generally unavailable | Use the applicable delivery or return process after receipt. |
2. Request a Cancellation as Soon as Possible
Timlassaire begins preparing orders according to our standard fulfillment schedule. Because orders may move into processing shortly after they are placed, cancellation requests should be submitted as soon as possible.
A cancellation request is not automatically guaranteed. Our support team must first review the order status to determine whether fulfillment has already started or the package has been transferred to a carrier.
If the order has not yet entered fulfillment, Timlassaire will make reasonable efforts to cancel the order when possible.
3. Order Processing Schedule
Timlassaire generally handles orders within 1 business day. Orders are processed Monday through Friday according to a 5:00 PM EST cut-off time.
| Order Timing | General Processing | Cancellation Recommendation |
|---|---|---|
| Monday–Friday before 5:00 PM EST | Processing may begin according to the standard handling schedule. | Contact us immediately if cancellation is needed. |
| Monday–Friday after 5:00 PM EST | Processing begins with the next applicable business day. | Contact us before processing begins whenever possible. |
| Saturday, Sunday, or Holiday | Processing begins on the next applicable business day. | Submit the request as soon as possible before the next processing period. |
4. How to Request an Order Cancellation
To request a cancellation, contact Timlassaire customer support using the email address provided below. Include sufficient information so that our team can identify your order quickly.
Whenever possible, include:
- Order number.
- Customer name.
- Email address used to place the order.
- Date the order was placed.
- Reason for the cancellation, if you wish to provide one.
Clearly state that you are requesting an order cancellation. This helps our support team identify the request and review the order status as quickly as possible.
5. Changing an Order Before Shipment
If you need to modify an order before it has been processed or shipped, contact Timlassaire immediately. Depending on the status of the order, we may be able to accommodate certain changes.
6. Changing the Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout. If you discover an address error after submitting your order, contact Timlassaire immediately.
We will review the order status and make reasonable efforts to update the address before the order is shipped. However, because orders may be processed quickly, we cannot guarantee that an address change will be possible.
Once a package has been transferred to USPS, UPS, or FedEx, Timlassaire may no longer be able to directly change the shipping address. In that situation, customers may need to work with the applicable carrier using the available delivery options.
7. Changing Products, Sizes, or Variants
If you selected the wrong product, size, or available variant, contact our support team as soon as possible. We will check whether the order has entered fulfillment and whether the requested replacement is available.
Product changes are not guaranteed. Inventory can change between the time an order is submitted and the time a modification request is reviewed.
If the requested change cannot be made before shipment, the customer may use the applicable Return & Refund Policy after delivery, provided the merchandise qualifies under that policy.
8. Orders That Have Already Shipped
Once an order has been shipped or transferred to a delivery carrier, Timlassaire generally cannot cancel or modify the shipment directly.
Orders may be delivered through USPS, UPS, or FedEx. After shipment, customers should monitor the tracking information provided with the order and follow any available carrier instructions.
If you no longer want an item after it has been shipped, you may review our Return & Refund Policy to determine whether the product is eligible for return after delivery.
9. Cancellation After Shipment
A cancellation request submitted after shipment generally cannot stop the package from being delivered. Customers should not refuse delivery solely as a substitute for contacting Timlassaire, as doing so may complicate the return process.
If you receive an order that you no longer want, please follow the applicable return instructions and contact our support team when necessary.
10. Refunds for Approved Cancellations
If Timlassaire approves a cancellation before shipment and payment has already been collected, the applicable refund will be initiated after the cancellation is confirmed.
Timlassaire does not charge a refund processing fee or restocking fee for eligible refunds. Refund timing may depend on the payment method and the financial institution handling the transaction.
For returns after delivery, the refund terms and processing timeline described in the Return & Refund Policy apply.
11. Cancellation and Refund Timeline
| Situation | Action | Refund Treatment |
|---|---|---|
| Cancellation approved before processing | Order is canceled when possible. | Eligible payment refund is initiated. |
| Cancellation requested during processing | Order status is reviewed before a decision is made. | Depends on whether fulfillment can be stopped. |
| Order already shipped | Cancellation generally unavailable. | Customer may use the applicable return process after delivery. |
| Eligible return after delivery | Return follows the Return & Refund Policy. | Approved refunds are processed within 12 days after receipt and review. |
12. Duplicate Orders
If you accidentally place the same order more than once, contact Timlassaire immediately. We will review the order status and attempt to cancel the duplicate order if it has not already entered fulfillment.
If the duplicate order has already shipped, the applicable return process may be used after delivery, subject to the eligibility requirements in our Return & Refund Policy.
13. Incorrect Customer Information
Customers are responsible for reviewing order information before completing checkout. This includes the product selection, quantity, size, shipping address, email address, and other relevant information.
If incorrect information is discovered after checkout, contact support immediately. Timlassaire will make reasonable efforts to correct the information when the order status allows.
14. Changes Cannot Always Be Guaranteed
Because Timlassaire aims to process orders promptly, an order may move from checkout to fulfillment before a change request is received or reviewed.
For this reason, contacting support does not automatically pause, cancel, or modify an order. Customers should wait for confirmation from Timlassaire before assuming that a requested change has been successfully completed.
15. Customer Responsibility
Customers are responsible for reviewing their order confirmation and identifying errors as quickly as possible.
To reduce the possibility of delivery or fulfillment problems, please verify the following before completing an order:
- Correct products and quantities.
- Correct sizes or variants.
- Complete shipping address.
- Correct email address.
- Accurate billing information.
- Any applicable delivery instructions.
16. Contact Timlassaire Immediately
The sooner a request is received, the greater the opportunity to review an order before fulfillment begins. If you need to cancel or change an order, contact Timlassaire as soon as possible rather than waiting until the normal shipping period has passed.
Order Support
Store: Timlassaire
Email: support@timlassaire.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Business Address: 7 Acadia Ln 2109, Shelton, CT 06484, United States
Important: A cancellation or change request is not considered completed until Timlassaire confirms that the requested action has been successfully applied to the order.
17. Policy Updates
Timlassaire may update this Cancel / Change Order Policy when our fulfillment procedures, order management processes, or business practices change.
Any revised version will be published on this page with its applicable effective date. Customers are encouraged to review the current policy when requesting a cancellation or order modification.
18. Final Summary
Timlassaire understands that customers may occasionally need to correct or cancel an order. Requests should be submitted as soon as possible because orders are generally handled within 1 business day and may move into fulfillment quickly.
Changes or cancellations are generally possible only before an order has been processed, packed, or shipped. Once a package has been transferred to USPS, UPS, or FedEx, changes may no longer be possible. If an order has already shipped or been delivered, customers can review the Return & Refund Policy for available options.