Frequently Asked Questions

Browse the Timlassaire website and select the products, sizes, and quantities you want to purchase. Add the items to your cart, review your order details, and proceed to checkout.

Follow the checkout instructions to provide the required shipping information and complete payment through PayPal.

Timlassaire specializes in men's fashion, including:

• Men's Tops
• Men's Bottoms
• Men's Outerwear

Contact Timlassaire as soon as possible if you need to change an order. We may be able to update the shipping address, product, size, or other details if the order has not entered fulfillment.

Changes cannot be guaranteed once an order has been processed, packed, or shipped.

Cancellation requests should be submitted as soon as possible. Orders may generally be canceled if they have not yet entered processing or shipment.

Once an order has been shipped, cancellation may no longer be possible. In that situation, the applicable return process may be available after delivery.

Please provide your order number, name, email address used at checkout, and a clear description of your request. Including relevant product or shipping details can also help us review the issue more quickly.

Timlassaire currently accepts PayPal only for online purchases.

Other payment methods are not currently available directly through the Timlassaire checkout.

Payment options available through PayPal may vary depending on your location, account status, and the payment options PayPal makes available during checkout.

The available options will be displayed during the PayPal checkout process.

If PayPal cannot authorize the transaction, the order may not be completed. Follow any instructions shown by PayPal or contact PayPal directly if you need assistance with your payment account.

Payment transactions are processed through PayPal's payment infrastructure. Timlassaire does not request your PayPal password through customer support communications.

Customers should always keep their payment credentials private and use appropriate security precautions when accessing their accounts.

Timlassaire currently charges a flat shipping rate of $6.99 for eligible orders, unless a different shipping rate or promotional offer is clearly displayed at checkout.

Orders generally require 1 business day for handling before they enter transit.

Orders are processed according to our standard business-day schedule and may be affected by weekends and applicable holidays.

The estimated transit time is generally 2–6 business days after the order has completed handling.

Actual delivery times may vary due to carrier operations, weather, holidays, transportation conditions, address issues, and other circumstances outside Timlassaire's direct control.

The standard order cut-off time is 5:00 PM EST, Monday through Friday.

Orders placed after the applicable cut-off time may be handled beginning on the next applicable business day.

Orders may be delivered through USPS, UPS, or FedEx, depending on the shipment and destination.

When tracking information is available for your shipment, it may be provided through the order or shipping notification associated with your purchase.

Tracking updates are provided by the applicable carrier and may take some time to appear after the package enters the carrier's network.

Delivery estimates are not guaranteed arrival dates. If a shipment appears delayed, review the available tracking information first.

If you need additional assistance, contact Timlassaire with your order number and tracking information so our team can review the shipment details.

Contact Timlassaire immediately if you notice an address error. We will make reasonable efforts to update the address if the order has not yet entered fulfillment or shipment.

Once the package has been transferred to a carrier, an address change may no longer be possible through Timlassaire.

Eligible products may generally be returned within 60 days from the delivery date, subject to the requirements and exclusions described in the Return & Refund Policy.

No. Timlassaire does not charge a refund processing fee or restocking fee for eligible refunds.

Approved refunds are processed within 12 days after the applicable return has been received and reviewed.

The time required for the refunded amount to appear in the customer's payment account may vary depending on PayPal or the relevant financial institution.

Contact Timlassaire support before returning an item and provide your order number and relevant product information. Our team can provide the applicable return instructions based on your order.

Returns are subject to the eligibility requirements in the Timlassaire Return & Refund Policy. Please review that policy before sending an item back.

Contact us immediately. A size change may be possible if the order has not entered fulfillment and the requested size is available.

Once an order has been processed or shipped, a change may no longer be possible.

Product changes may be possible before fulfillment begins and are subject to inventory availability.

Please contact support as soon as possible with your order number and the requested product.

Generally, no. Once an order has been transferred to USPS, UPS, or FedEx, it may no longer be possible to cancel the shipment directly.

After delivery, you may review the Return & Refund Policy for available return options.

Timlassaire handles personal information according to our Privacy Policy. Information may be used to process orders, provide customer support, arrange delivery, maintain website functionality, improve services, and protect against fraud or unauthorized activity.

Timlassaire does not sell personal information indiscriminately. Information may be shared with service providers and business partners when reasonably necessary to process payments, fulfill orders, provide services, maintain the website, or comply with applicable legal requirements.

Timlassaire may use cookies and similar technologies to support essential website functions, remember certain preferences, understand website usage, improve performance, and maintain website security.