Return & Refund Policy
Last updated: August 2026
At Timlassaire, we want you to feel confident when shopping for men's tops, men's bottoms, and men's outerwear. If your purchase does not meet your expectations, our Return & Refund Policy provides a straightforward process for requesting a return and receiving an eligible refund.
This policy explains the return period, eligibility requirements, return process, refund timing, applicable fees, and important conditions that apply to products purchased from Timlassaire.
Quick summary: Eligible items may be returned within 60 days of the delivery date. Approved refunds are processed within 12 days after the return has been received and reviewed. Timlassaire does not charge return or refund processing fees.
1. Return & Refund Overview
| Policy Detail | Timlassaire Terms |
|---|---|
| Return Window | 60 days from the delivery date |
| Refund Processing Time | Within 12 days after an approved return is received and reviewed |
| Refund Fees | No refund processing fees |
| Restocking Fee | No restocking fee |
| Eligible Products | Eligible unused or appropriately handled items that meet the return requirements |
| Refund Method | Refund to the original payment method, where applicable |
2. 60-Day Return Window
Timlassaire accepts eligible return requests made within 60 days from the date the order is delivered. The return period is based on the delivery date shown by the applicable carrier or available order information.
Customers should contact Timlassaire as soon as possible if they decide that an item needs to be returned. Requests submitted after the 60-day return period may not qualify for a return or refund.
The 60-day period is intended to provide customers with reasonable time to inspect their purchase, confirm the fit and condition, and decide whether the item meets their expectations.
3. Return Eligibility
To help ensure that returned merchandise can be inspected and processed properly, eligible items should be returned in substantially the same condition in which they were received.
Items that have been substantially altered, damaged through customer use, washed, stained, or otherwise returned in a condition that prevents normal resale may not qualify for a standard return.
4. Items That May Not Qualify for a Standard Return
The following circumstances may make an item ineligible for a standard return unless the product arrived defective, damaged, or materially different from what was ordered:
- Items returned after the 60-day return period.
- Items that have been worn, washed, altered, or intentionally damaged.
- Items with significant stains, odors, or signs of excessive use.
- Products missing essential components or accessories that were supplied with the original order.
- Items returned without sufficient order information to verify the purchase.
- Products that cannot reasonably be identified as merchandise purchased from Timlassaire.
These conditions do not limit a customer's rights regarding products that are defective, damaged during delivery, or otherwise subject to applicable consumer protection requirements.
5. How to Request a Return
To begin a return, contact Timlassaire customer support before sending the item back. Providing the relevant order information helps our team locate the purchase and provide the appropriate return instructions.
Please include the following information when contacting us:
- Customer name.
- Order number.
- Email address used when placing the order.
- Name of the item or items you want to return.
- Reason for the return.
- Photos or additional information when the item is damaged, defective, or incorrect.
Customers should wait for return instructions before shipping merchandise back. Sending an item to an address other than the authorized return destination may delay the processing of the return.
6. Return Timeline
| Return Stage | Expected Timeline |
|---|---|
| Return Request | Must be submitted within 60 days of delivery |
| Return Authorization / Instructions | Provided after the request is reviewed |
| Return Shipment | Customer sends the eligible item according to the provided instructions |
| Return Inspection | Completed after the returned item is received |
| Refund Processing | Within 12 days after an eligible return is received and approved |
| Bank / Payment Provider Posting | May require additional time depending on the payment provider |
7. Return Shipping
Customers should contact Timlassaire before arranging a return shipment so that the correct return instructions can be provided.
For standard returns based on preference, fit, or change of mind, the customer may be responsible for the cost of sending the item back unless otherwise agreed or required by applicable law.
When an item arrives damaged, defective, incorrect, or materially different from the item ordered, please contact our support team promptly. We will review the situation and provide appropriate instructions for resolving the issue.
Timlassaire does not charge a restocking fee for eligible returns.
8. Damaged or Defective Items
If an item arrives damaged or appears to have a manufacturing defect, please contact Timlassaire customer support as soon as reasonably possible. Do not discard the product or its packaging before contacting us, as photos or other information may be needed to evaluate the issue.
When reporting a damaged or defective item, please provide the order number, a description of the problem, and clear photographs when applicable. Our team will review the information and determine the appropriate resolution.
Depending on the circumstances and availability, an appropriate resolution may include a replacement, return, refund, or another reasonable solution.
9. Incorrect or Wrong Item Received
If you receive an item that does not match your order, contact Timlassaire before returning the merchandise. We will review the order details and provide instructions for correcting the issue.
Please provide the order number and identify the product received incorrectly. Photographs may also be requested to help verify the issue and expedite the review process.
10. Refunds
Once a returned item has been received and reviewed, Timlassaire will determine whether it meets the applicable return requirements. When the return is approved, the eligible refund will be processed within 12 days.
Refunds are generally issued to the original payment method used for the purchase. The time required for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, payment provider, or financial institution.
Timlassaire does not charge a refund processing fee. We also do not charge a restocking fee for eligible returns.
11. Refund Processing Timeline
| Refund Step | Timeline |
|---|---|
| Returned Package Received | Return enters the review process |
| Return Review | Item condition and order information are checked |
| Refund Approval | Issued when the return meets applicable requirements |
| Timlassaire Refund Processing | Within 12 days after receipt and approval |
| Financial Institution Processing | Additional time may be required for the refund to appear in the account |
12. No Refund or Restocking Fees
Timlassaire does not charge a refund processing fee for approved refunds. We also do not impose a restocking fee on eligible returned merchandise.
Customers should be aware that shipping costs associated with sending an eligible standard return back to Timlassaire may be treated separately from the refund itself, depending on the reason for the return and the applicable return instructions.
13. Original Shipping Charges
Original shipping charges may be treated separately from the merchandise refund depending on the reason for the return and the circumstances of the order. When a return is caused by an issue attributable to Timlassaire, such as receiving an incorrect or damaged item, our support team will review the situation and determine the appropriate resolution.
Any refund amount will be communicated or reflected through the applicable refund process after the returned merchandise has been reviewed.
14. Exchanges
If you would like a different size, color, or product, contact Timlassaire customer support before sending your item back. Depending on product availability and the circumstances of the request, our team may provide instructions for returning the original item and placing a new order.
Because inventory can change, a specific replacement item cannot always be guaranteed. Customers should contact support promptly when an exchange is needed.
15. Order Cancellation Before Shipment
If you need to cancel an order, contact Timlassaire as quickly as possible after placing the order. We will review whether the order has entered processing or shipment.
Cancellation requests cannot be guaranteed once an order has been processed, packed, or transferred to a shipping carrier. If an order can no longer be canceled, the customer may use the applicable return process after delivery, provided the merchandise qualifies under this policy.
16. Return Condition Review
Returned merchandise may be inspected after it reaches Timlassaire. The purpose of the inspection is to verify that the item corresponds to the order and satisfies the applicable return requirements.
An item may be rejected from the standard return process if it shows substantial signs of use, damage, alteration, washing, staining, or other conditions that prevent it from being reasonably resold. Defective or incorrectly supplied merchandise will be reviewed based on the circumstances of the reported issue.
17. Returns Without Prior Contact
Customers should not send merchandise to the business address listed on this page unless Timlassaire has specifically instructed them to do so. The business address is provided for company contact purposes and may not be the designated return-processing location.
Contacting support before shipping a return helps ensure that the package is directed to the correct location and that the order can be identified efficiently.
18. Contact Timlassaire
If you have questions about eligibility, return instructions, damaged merchandise, refunds, or the status of a return, our customer support team can assist you.
Return & Refund Support
Store: Timlassaire
Email: support@timlassaire.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Business Address: 7 Acadia Ln 2109, Shelton, CT 06484, United States
Important: The 60-day return period begins from the delivery date. Approved refunds are processed within 12 days after the returned merchandise has been received and reviewed. Timlassaire does not charge refund processing or restocking fees.
19. Policy Updates
Timlassaire may update this Return & Refund Policy when our return procedures, products, services, or business practices change. Any revised policy will be published on this page together with its applicable effective date.
Customers should review the current version of this policy before initiating a return. The policy applicable to an order will generally be based on the terms in effect when the purchase was made, subject to applicable law.
20. Final Return & Refund Summary
Timlassaire provides a 60-day return window for eligible merchandise. Customers should contact our support team before returning an item so that the return can be properly reviewed and the appropriate instructions provided.
Once an eligible return has been received and approved, Timlassaire processes the applicable refund within 12 days. There are no refund processing fees and no restocking fees for eligible returns. Depending on the circumstances, customers may be responsible for standard return shipping costs, while issues involving damaged, defective, or incorrect merchandise will be reviewed individually.