Shipping & Delivery Policy
At Timlassaire, we understand that timely and reliable delivery plays an important role in creating a positive online shopping experience. Whether you are purchasing boots, pumps, loafers, slip-ons, or slippers, our goal is to ensure that every order is processed accurately, shipped efficiently, and delivered as quickly as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered after a purchase has been completed through our website.
We believe customers should always know what to expect after placing an order. For that reason, this policy provides detailed information regarding order processing procedures, shipping timelines, shipping charges, carrier services, tracking updates, delivery issues, order modifications, and other important shipping-related topics. We encourage customers to review this policy carefully before completing a purchase.
By placing an order through Timlassaire, you acknowledge that you have reviewed and understood the shipping information outlined below. Our team remains committed to maintaining clear communication throughout the fulfillment process and providing support whenever shipping-related questions arise.
Order Processing
All orders submitted through Timlassaire undergo a processing period before shipment. During this stage, our fulfillment team verifies order details, confirms product availability, reviews payment authorization, prepares items for shipment, and generates the necessary shipping documentation. This process helps ensure that orders are fulfilled accurately and delivered to the correct destination.
Our standard handling time is 1 business day. Orders placed during normal business hours are typically prepared for shipment within this timeframe. Orders submitted after the daily cut-off time, during weekends, or on recognized holidays will begin processing on the next available business day.
While we make every effort to process orders as quickly as possible, certain circumstances may occasionally affect fulfillment timelines. Examples include temporary inventory verification requirements, unusually high order volumes, carrier service disruptions, severe weather events, or other operational factors beyond our immediate control. In such situations, processing times may be slightly extended.
Once an order has completed processing and has been handed to the shipping carrier, customers will receive a shipment confirmation email containing tracking information whenever available. This notification serves as confirmation that the package has entered transit.
| Shipping Stage | Estimated Time |
|---|---|
| Order Processing | 1 Business Day |
| Transit Time | 2–6 Business Days |
| Estimated Delivery | 3–7 Business Days |
Shipping Rates & Delivery Time
Timlassaire currently offers a flat-rate shipping model designed to provide customers with transparent and predictable shipping costs. Shipping charges are calculated during checkout and displayed before payment is completed. Customers will always have the opportunity to review shipping fees before submitting an order.
Delivery estimates begin after the order has been processed and transferred to the shipping carrier. Estimated delivery times are based on normal operating conditions and may vary depending on destination, carrier performance, seasonal demand, weather conditions, and other external factors.
| Shipping Method | Shipping Cost | Transit Time |
|---|---|---|
| Standard Shipping | $6.99 Flat Rate | 2–6 Business Days |
Please note that delivery estimates are not guaranteed delivery dates. Shipping carriers occasionally experience delays due to weather disruptions, transportation issues, peak shipping seasons, or other circumstances beyond our control. While such situations are uncommon, they may affect the final delivery date.
Cut-Off Time
Our daily order cut-off time is 5:00 PM (EST), Monday through Friday. Orders placed before the cut-off time are generally included in the current business day's processing queue whenever possible.
Orders submitted after 5:00 PM (EST) will be considered received on the following business day for processing purposes. Similarly, orders placed during weekends or holidays will begin processing once regular business operations resume.
The cut-off time helps ensure efficient order handling and allows our fulfillment team sufficient time to prepare shipments accurately. Customers who require the fastest possible processing are encouraged to place their orders before the daily cut-off period whenever possible.
Shipping Carriers
To provide dependable delivery services, Timlassaire works with established shipping carriers that offer nationwide coverage and shipment tracking capabilities. Carrier selection may vary depending on destination, package size, operational requirements, and logistical considerations.
Our primary shipping partners include USPS, UPS, and FedEx. The carrier assigned to a specific shipment is determined by our fulfillment team based on the most suitable delivery option available at the time of shipment.
- USPS
- UPS
- FedEx
Carrier assignments cannot always be selected by customers. However, all shipments are handled using services designed to provide reliable transportation and delivery updates throughout transit.
Tracking Information
Once a shipment has been dispatched, customers will receive tracking information via email whenever available. Tracking information allows customers to monitor shipment progress and obtain updates regarding the package's current location and estimated delivery status.
Tracking updates are generated by the shipping carrier and may not appear immediately after shipment confirmation. In some situations, carriers require additional time to scan and update shipment information within their systems.
Customers are encouraged to monitor tracking updates regularly after receiving shipment confirmation. Tracking information often provides the fastest and most accurate source of delivery status updates.
If tracking information has not updated for several business days or appears inconsistent with expected delivery timelines, customers may contact our support team for assistance.
Delivery Issues
Although the vast majority of shipments arrive successfully and within the expected timeframe, delivery issues may occasionally occur. These situations are often related to carrier operations, weather conditions, transportation disruptions, address inaccuracies, or other factors outside of Timlassaire's direct control.
Customers are responsible for providing accurate and complete shipping information during checkout. Incorrect addresses, missing apartment numbers, incomplete postal codes, or outdated delivery information may result in delays, failed delivery attempts, returned packages, or additional shipping expenses.
If tracking information indicates that a package has been delivered but the package cannot be located, customers should first check with household members, neighbors, property management personnel, mailrooms, reception desks, or designated safe delivery areas. In many cases, packages are located shortly after delivery confirmation is issued.
If a package appears lost during transit, customers should contact us promptly so that we may begin investigating the shipment with the carrier. Investigation timelines vary depending on carrier procedures and shipment status.
While we are committed to assisting customers with delivery-related concerns, resolution options may depend on the carrier's investigation results and available shipment information.
Order Changes & Cancellation
Customers who need to modify or cancel an order should contact us as soon as possible after the order is placed. Because our fulfillment team begins processing orders quickly, modification and cancellation requests cannot always be guaranteed.
If a request is received before processing begins, we may be able to update shipping information, adjust order details, or cancel the order. Once an order has entered fulfillment or has been shipped, modifications may no longer be possible.
Customers are encouraged to carefully review product selections, shipping addresses, and payment information before submitting an order to minimize the need for post-purchase changes.
International Shipping
At this time, Timlassaire only ships to addresses within the United States. International shipping services are not currently available through our website.
Orders requesting shipment to destinations outside the United States cannot be processed. Should international shipping become available in the future, this policy will be updated to reflect the applicable shipping procedures, timelines, and fees.
Customers should ensure that the delivery address entered during checkout is located within our supported shipping region before completing a purchase.