Return & Refund Policy

At Timlassaire, customer satisfaction is important to us. We understand that there may be situations where a product does not meet your expectations or may not be the right fit for your needs. To provide a fair and transparent shopping experience, we offer a return and refund policy that allows eligible items to be returned within the applicable return period.

This Return & Refund Policy explains the conditions for returns, eligibility requirements, refund processing timelines, non-returnable situations, and important information regarding exchanges and order cancellations. We encourage all customers to review this policy carefully before making a purchase.

By placing an order through Timlassaire, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

30-Day Return Policy

We offer a 30-day return period for eligible purchases. Customers may request a return within 30 calendar days from the date the order is delivered.

To be eligible for a return, items must be returned in their original condition. Products should be unused, unworn, unwashed, free from damage, and returned with original packaging, tags, accessories, and any materials that were included with the shipment whenever applicable.

We reserve the right to inspect returned merchandise upon arrival. Returns that do not meet our eligibility requirements may be refused or may not qualify for a full refund.

Customers are encouraged to inspect their order promptly after delivery and contact us as soon as possible if any issues are identified.

Return Eligibility Requirements

To qualify for a return, the following conditions generally apply:

• The return request is submitted within 30 days of delivery.
• The item is in its original condition.
• The item shows no excessive wear, misuse, alteration, or damage.
• Original packaging, labels, and accessories are included whenever possible.
• The product is not excluded from returns under this policy.

Products returned in a condition that significantly differs from their original state may not be eligible for a refund. If a return is rejected after inspection, the item may be returned to the customer.

How to Start a Return

To initiate a return, customers should contact our support team before sending any item back. Providing order information helps us verify eligibility and provide the appropriate return instructions.

When contacting us regarding a return request, please include:

• Order number
• Name used for the purchase
• Email address associated with the order
• Reason for the return request
• Photographs if the item arrived damaged, defective, or incorrect

Once the request has been reviewed, our team will provide the next steps necessary to complete the return process.

Damaged, Defective, or Incorrect Items

We carefully review orders before shipment; however, mistakes and transit-related damage can occasionally occur. If you receive an item that is damaged, defective, or different from what was ordered, please contact us as soon as possible after delivery.

To help us investigate and resolve the issue efficiently, customers may be asked to provide photographs showing the condition of the product and packaging. Once reviewed, we will determine the most appropriate resolution based on the circumstances.

Please do not dispose of damaged products or packaging materials until instructed by our support team, as additional information may be required during the review process.

Refund Process

After a returned item has been received and inspected, we will review the return to verify that it meets the requirements outlined in this policy. Customers will be notified once the inspection process has been completed.

If the return is approved, a refund will be issued to the original payment method used during checkout.

Approved refunds are generally processed within 10 business days after the returned item has been received and approved. Depending on the payment provider or financial institution, additional time may be required before the refund appears in the customer's account.

Customers should note that processing times vary among banks, credit card companies, and payment providers. While we initiate approved refunds promptly, the final posting date is determined by the payment provider.

No Restocking Fees

Timlassaire does not charge restocking fees on approved returns.

When a return satisfies the eligibility requirements described in this policy, customers will not be charged additional restocking fees as part of the refund process.

Our goal is to provide a straightforward and customer-friendly return experience while maintaining fair standards for all purchases.

Late or Missing Refunds

If you have received confirmation that a refund was approved but have not yet received the funds, we recommend first checking your bank account, credit card statement, or payment provider account.

Financial institutions may require additional processing time before posting a completed refund. If sufficient time has passed and the refund is still not visible, customers should contact their payment provider directly for further information.

If additional assistance is needed, our support team will be happy to help review the refund status.

Exchanges

At this time, direct exchanges may not always be available. Customers seeking a different size, style, or product may be advised to return the original item in accordance with this policy and place a new order separately.

Exchange availability may vary depending on inventory levels and product availability at the time of the request.

Order Cancellation

Customers wishing to cancel an order should contact us as soon as possible after the order has been placed. Cancellation requests can only be accommodated before processing and fulfillment activities have begun.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such situations, customers may need to wait until delivery and then submit a return request if eligible.

Non-Returnable Situations

Returns may not be accepted in certain situations, including but not limited to:

• Return requests submitted after the 30-day return period.
• Items showing signs of excessive wear, misuse, or intentional damage.
• Products returned without significant components originally included with the order.
• Items altered, modified, or damaged after delivery.
• Products that otherwise fail to meet the return eligibility requirements described in this policy.

Each return request is reviewed individually to ensure fair and consistent application of our return standards.